Press Release – updated: Feb 14, 2018 18:25 CST
CHICAGO, February 14, 2018 – AND Agency LLC, a North American leader in innovative marketing solutions, announced that it has acquired the Canadian Customer Experience Management (CXM) Division of Stamford, Connecticut-based Greenwich Associates, a global leader in market intelligence and advisory services. The exciting news was recently unveiled to employees and clients across North America. The acquisition came into effect on Feb. 1, 2018.
This acquisition consists only of the Greenwich Associates CXM operations in Canada, who have a 45-year track record of delivering successful Customer Experience (CX) programs for both the consumer and B2B markets. We are committed to be a leader in full-service Customer Experience programs through the application of data collection, analytical science, new technologies and modern methodologies. Our Customer Experience consultants challenge traditional customer satisfaction research ideas, rely on fact-based insights and provide practical recommendations to improve business results. We focus on key metrics required for effective business management such as operations performance, service quality, sales effectiveness, share of wallet, market share, brand and behavior trends as a platform to guide informed business decisions.
“There was a lot of thought put into this acquisition and we're confident and excited to see the joined companies continue to thrive. We truly believe that this investment will lead to stronger strategic opportunities that will help us create more engaging and personalized solutions for our current and future clients,” said Adam Kamieniak, president and CEO of AND Agency LLC. “Joined resources of both companies will enable AND Agency to expand its range of marketing solutions adding even more depth to the relationships with our clients.”
About AND Agency LLC
AND Agency is a full-service marketing agency based in Chicago, Illinois, with offices in Illinois, Texas and Ontario, Canada. We deliver an innovative and effective brand of marketing and business process outsourcing to organizations looking for creative, long-lasting solutions that drive business growth. Included in their client list are leading brands such as AT&T, DIRECTV, Time Warner, HBO, Showtime, Cinemax, Sonic Healthcare, Hilton Hotels, Allstate Insurance and many other companies.
“We drive growth by embracing our clients with a full suite of Marketing and Outsourcing capabilities”
Visit us at www.andishere.com for more information.
Chief Business Development Officer
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Source: AND Agency LLC